Cancellation & Refund Policy

Because we supply alcoholic drinks whose price is dependent on fluctuations in the market and which are perishable in nature once delivered, the standard 14-day distance selling cooling-off period does not apply to orders that have been dispatched. Our own cancellation windows below are more generous than the legal minimum.

• More than 30 days before delivery: full refund of the package price. The delivery fee is refunded in full.
• 15–30 days before delivery: 50% refund of the package price. The delivery fee is refunded in full.
• Less than 14 days before delivery: no refund available, as stock has been reserved and prepared for your event.

To cancel, contact us via the enquiry form as soon as possible with your order number. The cancellation date is the date we receive your request.

You can adjust your package, guest count, or delivery details up to 14 days before delivery, subject to availability. Changes made within 14 days of delivery may not be possible. If your revised order costs more, we will send a top-up payment link; if it costs less, we will refund the difference at the same tier as the cancellation windows above.

Please inspect your delivery on arrival. If anything is damaged or missing, contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund for the affected items.

If a delivery is refused because the recipient cannot verify they are 18 or over, the order is treated as delivered and no refund is due. See our Terms & Conditions for details on age verification.

Approved refunds are returned to the original payment method within 5–10 business days of us confirming the refund.